New service! Updated Rongxin, Happy Customers, Great Service!

In order to help outlets better serve large customers and meet the personalized and customized logistics needs of more enterprises, large e-commerce companies and other high-quality customers as well as the wider market, E-Traffic headquarter has recently set up a special large customer team to re-launch its large customer service.

Relying on the resources of the headquarter, the Key Account Team will customize better service, safe and secure logistics solutions for high-quality customers through service upgrading, guarantee upgrading and policy upgrading together with the outlets.

 

Big Customer, Big Service

 

Large customer service is mainly targeted at listed companies, well-known enterprises and super customers with an average monthly shipment volume higher than 1,000 tons.

This kind of customers have tighter control on logistics cost and higher requirements on service quality, and need more excellent logistics enterprises to undertake. In response to this demand, ANNEN has created specialized solutions for large customers.


In terms of policy input, Anergy will, on the one hand, customize more competitive favorable policies, and on the other hand, ensure the inertia and stability of the policy to provide a fulcrum for outlets to pry high-quality customers and contribute to the long-term stable and good relations of cooperation.

The quality of service, which is especially valued by large customers, has also been considered comprehensively. Large customers will be included in the company's VIP customer pool, from product identification and other details to the sale, after-sales, to raise awareness, positive action, are given VIP protection, operations and customer service and other departments will open up a green channel, to provide maximum support and rapid response.

Big platform, big support


In business cooperation, excellent qualification, loud brand and strong strength are the basic thresholds for high-quality large customers to choose suppliers.


For this reason, in the process of customer development and contract conclusion, the head office will provide qualification support and contractual protection to the strong outlets. The head office takes customer demand as the starting point, conducts direct business negotiations with large customers, signs transportation contracts, supports outlets, solves pain points, enhances mutual trust, upgrades guarantees, and empowers outlets with the backing of Annen's large platform, eliminating worries for large customers.


In addition to providing reliance on qualification, the company will also provide solutions for outlets to meet capital needs, open a special loan channel for large customer service, and tailor-made financial empowerment products to add operational backbone and development momentum for outlets.

It is the common pursuit of outlets and platforms to realize the value of Anneng by continuously meeting customers' needs. Let's work together, so that the brand of Anneng can enter a larger market and provide more accurate services for higher-level customers.